Ship with Hermes using Sendcloud

Connect your store to Sendcloud and Hermes to reach German and Austrian buyers via 18,000+ European service points or 24-48 hour home delivery.

Start shipping with Hermes

Start shipping with Hermes

18,000+ service points across Europe

24-48 hour home and service point delivery

Paperless returns through QR codes

4.6 Shopify App Store

4.6 G2

4.3 Trustpilot

Hermes
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GERMAN/AUSTRIAN PARCEL

Why ship with Hermes through Sendcloud

Hermes is Germany and Austria's home and parcel-shop delivery network: 18,000+ service points across Europe, 24-48 hour home delivery, and paperless QR-code returns. Sendcloud connects your Hermes contract, applies shipping rules per order, and pulls tracking events back into branded customer emails alongside your other carriers.

18,000+ service points across Europe

24-48 hour home and service point delivery

Paperless returns through QR codes

Hermes

Hermes

shipping methods

See all shipping rates

Outgoing shipments

Pre-negotiated rates available?

Hermes

Hermes Haustür-Zustellung

Direct contract only

Hermes

Hermes PaketShop-Zustellung

Direct contract only

Returns

Pre-negotiated rates available?

Hermes

Hermes Retouren

Direct contract only

Hermes

Hermes Retouren (QR code)

Direct contract only

Hermes

Hermes Retouren (Pick-up)

Direct contract only

Hermes

shipping methods

See all shipping rates

Outgoing shipments

Pre-negotiated rates available?

Hermes

Hermes Haustür-Zustellung

Direct contract only

Hermes

Hermes PaketShop-Zustellung

Direct contract only

Returns

Pre-negotiated rates available?

Hermes

Hermes Retouren

Direct contract only

Hermes

Hermes Retouren (QR code)

Direct contract only

Hermes

Hermes Retouren (Pick-up)

Direct contract only

Hermes

shipping methods

See all shipping rates

Outgoing shipments

Pre-negotiated rates available?

Hermes

Hermes Haustür-Zustellung

Direct contract only

Hermes

Hermes PaketShop-Zustellung

Direct contract only

Returns

Pre-negotiated rates available?

Hermes

Hermes Retouren

Direct contract only

Hermes

Hermes Retouren (QR code)

Direct contract only

Hermes

Hermes Retouren (Pick-up)

Direct contract only

One workflow for German and Austrian parcels

Get the most out of Hermes with Sendcloud

Hermes

Ship more efficiently

Print Hermes labels in batch and route home or PaketShop delivery from one screen.

Hermes

Use your Hermes contract

Connect your Hermes credentials in Sendcloud and ship at your negotiated rates.

Hermes

Use every touchpoint

Branded tracking emails follow each parcel through PaketShop pickup and home delivery, including QR returns.

Access the best couriers, no matter how you ship

Option 1:

Ship with discounted rates

You'll need your own Hermes contract; many of our 170+ carriers offer pre-negotiated rates.

Instant access to 9,500+ shipping methods

Switch couriers with one click

Receive courier refunds 8x faster

Option 2:

Ship with your contracts

Upload your Hermes credentials and ship at your negotiated rates and methods.

Your own negotiated rates and methods

Insights into your shipping performance

Use Sendcloud rates as backup

MULTI-CARRIER STRATEGY

Combine Hermes with 170+ carriers

Hermes handles German and Austrian home and PaketShop delivery. Pair it with international and express carriers for cross-border orders. Sendcloud routes per destination through one workflow.

Start for free

Start for free

See all 170+ couriers

See all 170+ couriers

Hermes

Home and service point delivery from Germany and Austria

Deutsche Post

Germany's postal service for small parcels and mail

DPD

Insured, reliable parcel delivery across Europe

How do I start shipping with Hermes through Sendcloud?

Hermes runs on a direct contract model in Germany and Austria. Connect your Hermes credentials in Sendcloud's My contracts tab to enable Haustür, PaketShop, and Retouren services.

For step-by-step instructions, see Sendcloud's Help Center article on Hermes setup.

What does Sendcloud add to my Hermes shipping?

Sendcloud connects your Hermes contract once and routes German and Austrian orders through Haustür (home delivery) or PaketShop (service-point) per shipping rules. Print labels in batch, surface 18,000+ European service points at checkout, and pull QR-code return events back into branded customer emails. Hermes covers domestic only, so pair it with international carriers from your other 170+ Sendcloud-connected options for cross-border orders.

Can I use my own Hermes contract instead of Sendcloud's rates?

Hermes runs on a direct contract model. You'll need an active Hermes account to ship through Sendcloud. Once your contract is connected, you ship at your negotiated rates and Sendcloud handles labels, customs, and tracking write-back.

Sendcloud's Lite, Growth, and Premium plans support own-contract carriers. See Sendcloud plans and pricing.

How much does shipping with Hermes cost?

Hermes pricing is set by your direct contract with Hermes. Sendcloud charges its plan fee for the platform (label printing, automation, tracking, returns), and Hermes bills you for actual shipments at your negotiated rates.

Sendcloud's Lite plan is the entry point for own-contract carriers. See Sendcloud plans and pricing.

Where does Hermes deliver?

Hermes delivers across Germany and Austria domestic, with European service-point coverage. Hermes is a domestic-focused service for Germany and Austria; pair with international carriers for cross-border orders.

How does tracking work with Hermes and Sendcloud?

Hermes tracking flows back for home delivery, PaketShop pickup, and QR-code return events. Sendcloud surfaces these in branded customer emails.

Can I combine Hermes with my other carriers?

Yes. Sendcloud connects 170+ carriers under one platform. Switch carriers per order through shipping rules, manage all of them from one dashboard, and pull tracking from every carrier into the same view.

If a Hermes service hits delays, configure fallback rules to route to another carrier so customers still receive parcels on time.

Can my customers pick up parcels at Hermes service points?

Yes. Hermes service points appear in your checkout when you enable them in Sendcloud. Buyers pick a Hermes pickup location near them at order time, and Sendcloud handles the routing.

Can I handle returns through Hermes?

Yes. Hermes returns flow through Sendcloud's return portal: domestic returns, labelless QR returns (no printer needed at home), and parcel pickup from the customer's address. Customers request a return through your branded portal, Sendcloud generates the label or QR code, and the parcel comes back via Hermes. Refunds and exchanges follow your store's flow once the parcel is received.

How do I start shipping with Hermes through Sendcloud?

Hermes runs on a direct contract model in Germany and Austria. Connect your Hermes credentials in Sendcloud's My contracts tab to enable Haustür, PaketShop, and Retouren services.

For step-by-step instructions, see Sendcloud's Help Center article on Hermes setup.

What does Sendcloud add to my Hermes shipping?

Sendcloud connects your Hermes contract once and routes German and Austrian orders through Haustür (home delivery) or PaketShop (service-point) per shipping rules. Print labels in batch, surface 18,000+ European service points at checkout, and pull QR-code return events back into branded customer emails. Hermes covers domestic only, so pair it with international carriers from your other 170+ Sendcloud-connected options for cross-border orders.

Can I use my own Hermes contract instead of Sendcloud's rates?

Hermes runs on a direct contract model. You'll need an active Hermes account to ship through Sendcloud. Once your contract is connected, you ship at your negotiated rates and Sendcloud handles labels, customs, and tracking write-back.

Sendcloud's Lite, Growth, and Premium plans support own-contract carriers. See Sendcloud plans and pricing.

How much does shipping with Hermes cost?

Hermes pricing is set by your direct contract with Hermes. Sendcloud charges its plan fee for the platform (label printing, automation, tracking, returns), and Hermes bills you for actual shipments at your negotiated rates.

Sendcloud's Lite plan is the entry point for own-contract carriers. See Sendcloud plans and pricing.

Where does Hermes deliver?

Hermes delivers across Germany and Austria domestic, with European service-point coverage. Hermes is a domestic-focused service for Germany and Austria; pair with international carriers for cross-border orders.

How does tracking work with Hermes and Sendcloud?

Hermes tracking flows back for home delivery, PaketShop pickup, and QR-code return events. Sendcloud surfaces these in branded customer emails.

Can I combine Hermes with my other carriers?

Yes. Sendcloud connects 170+ carriers under one platform. Switch carriers per order through shipping rules, manage all of them from one dashboard, and pull tracking from every carrier into the same view.

If a Hermes service hits delays, configure fallback rules to route to another carrier so customers still receive parcels on time.

Can my customers pick up parcels at Hermes service points?

Yes. Hermes service points appear in your checkout when you enable them in Sendcloud. Buyers pick a Hermes pickup location near them at order time, and Sendcloud handles the routing.

Can I handle returns through Hermes?

Yes. Hermes returns flow through Sendcloud's return portal: domestic returns, labelless QR returns (no printer needed at home), and parcel pickup from the customer's address. Customers request a return through your branded portal, Sendcloud generates the label or QR code, and the parcel comes back via Hermes. Refunds and exchanges follow your store's flow once the parcel is received.

How do I start shipping with Hermes through Sendcloud?

Hermes runs on a direct contract model in Germany and Austria. Connect your Hermes credentials in Sendcloud's My contracts tab to enable Haustür, PaketShop, and Retouren services.

For step-by-step instructions, see Sendcloud's Help Center article on Hermes setup.

What does Sendcloud add to my Hermes shipping?

Sendcloud connects your Hermes contract once and routes German and Austrian orders through Haustür (home delivery) or PaketShop (service-point) per shipping rules. Print labels in batch, surface 18,000+ European service points at checkout, and pull QR-code return events back into branded customer emails. Hermes covers domestic only, so pair it with international carriers from your other 170+ Sendcloud-connected options for cross-border orders.

Can I use my own Hermes contract instead of Sendcloud's rates?

Hermes runs on a direct contract model. You'll need an active Hermes account to ship through Sendcloud. Once your contract is connected, you ship at your negotiated rates and Sendcloud handles labels, customs, and tracking write-back.

Sendcloud's Lite, Growth, and Premium plans support own-contract carriers. See Sendcloud plans and pricing.

How much does shipping with Hermes cost?

Hermes pricing is set by your direct contract with Hermes. Sendcloud charges its plan fee for the platform (label printing, automation, tracking, returns), and Hermes bills you for actual shipments at your negotiated rates.

Sendcloud's Lite plan is the entry point for own-contract carriers. See Sendcloud plans and pricing.

Where does Hermes deliver?

Hermes delivers across Germany and Austria domestic, with European service-point coverage. Hermes is a domestic-focused service for Germany and Austria; pair with international carriers for cross-border orders.

How does tracking work with Hermes and Sendcloud?

Hermes tracking flows back for home delivery, PaketShop pickup, and QR-code return events. Sendcloud surfaces these in branded customer emails.

Can I combine Hermes with my other carriers?

Yes. Sendcloud connects 170+ carriers under one platform. Switch carriers per order through shipping rules, manage all of them from one dashboard, and pull tracking from every carrier into the same view.

If a Hermes service hits delays, configure fallback rules to route to another carrier so customers still receive parcels on time.

Can my customers pick up parcels at Hermes service points?

Yes. Hermes service points appear in your checkout when you enable them in Sendcloud. Buyers pick a Hermes pickup location near them at order time, and Sendcloud handles the routing.

Can I handle returns through Hermes?

Yes. Hermes returns flow through Sendcloud's return portal: domestic returns, labelless QR returns (no printer needed at home), and parcel pickup from the customer's address. Customers request a return through your branded portal, Sendcloud generates the label or QR code, and the parcel comes back via Hermes. Refunds and exchanges follow your store's flow once the parcel is received.

Start shipping your orders in minutes

Automate your shipping from checkout to returns and exceed customer expectations with a 5-star delivery experience.

Start for free

Start shipping your orders in minutes

Automate your shipping from checkout to returns and exceed customer expectations with a 5-star delivery experience.

Start for free

Start shipping your orders in minutes

Automate your shipping from checkout to returns and exceed customer expectations with a 5-star delivery experience.

Start for free

Start for free

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© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & Conditions

Privacy Policy

Cookie Policy

Data Processing Addendum

Start for free

Find us on

Ask AI about us

© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & Conditions

Privacy Policy

Cookie Policy

Data Processing Addendum

Start for free

Find us on

Ask AI about us

© 2026 Sendcloud. All Rights Reserved

Chamber of Commerce: 66572959

VAT number: NL856613897B01

Terms & Conditions

Privacy Policy

Cookie Policy

Data Processing Addendum