Resolve delivery issues before they escalate
Hiccups happen—but being proactive makes all the difference for your customers. Prevent ‘WISMO’ questions, respond fast to issues and exceptions, and resolve courier claims with ease.
Resolve delivery issues before they escalate
Hiccups happen—but being proactive makes all the difference for your customers. Prevent ‘WISMO’ questions, respond fast to issues and exceptions, and resolve courier claims with ease.
Resolve delivery issues before they escalate
Hiccups happen—but being proactive makes all the difference for your customers. Prevent ‘WISMO’ questions, respond fast to issues and exceptions, and resolve courier claims with ease.
From constantly solving problems, to preventing them in the first place
Stop losing revenue on delivery issues
Paying for delivery issues? Automate courier claims to recover lost revenue, and gain a full overview of your shipping issues.
Handle issues before they escalate
Resolve delivery issues faster with all shipping info in one place. No more jumping between platforms or chasing couriers for updates.
For easier issue management
Ready to become a global brand? We’ve got you covered.
The shipping process spans many stages, making it hard to keep track. We automate and centralise your shipping processes, freeing up your team’s time to focus on what matters.
Regain control over your returns
Make returns simple for your customers, while keeping your policy in check. Use insights into the return behaviour to reduce your return rates.
Fully integrated with your tech stack
Easily connect Sendcloud to tools like Shopify, WooCommerce, or Zendesk. Easy integrations, no coding required.
From constantly solving problems, to preventing them in the first place
Stop losing revenue on delivery issues
Paying for delivery issues? Automate courier claims to recover lost revenue, and gain a full overview of your shipping issues.
Handle issues before they escalate
Resolve delivery issues faster with all shipping info in one place. No more jumping between platforms or chasing couriers for updates.
For easier issue management
Ready to become a global brand? We’ve got you covered.
The shipping process spans many stages, making it hard to keep track. We automate and centralise your shipping processes, freeing up your team’s time to focus on what matters.
Regain control over your returns
Make returns simple for your customers, while keeping your policy in check. Use insights into the return behaviour to reduce your return rates.
Fully integrated with your tech stack
Easily connect Sendcloud to tools like Shopify, WooCommerce, or Zendesk. Easy integrations, no coding required.
From constantly solving problems, to preventing them in the first place
Stop losing revenue on delivery issues
Paying for delivery issues? Automate courier claims to recover lost revenue, and gain a full overview of your shipping issues.
Handle issues before they escalate
Resolve delivery issues faster with all shipping info in one place. No more jumping between platforms or chasing couriers for updates.
For easier issue management
Ready to become a global brand? We’ve got you covered.
The shipping process spans many stages, making it hard to keep track. We automate and centralise your shipping processes, freeing up your team’s time to focus on what matters.
Regain control over your returns
Make returns simple for your customers, while keeping your policy in check. Use insights into the return behaviour to reduce your return rates.
Fully integrated with your tech stack
Easily connect Sendcloud to tools like Shopify, WooCommerce, or Zendesk. Easy integrations, no coding required.
Prevent shipping issues from turning into lost trust
All shipping information in one place
Access all your shipping information in one place. See tracking statuses, order details, and exceptions without switching between platforms.
Earn 5-star reviews with exceptional service
Turn one-time shoppers turn into repeat buyers, and gather reviews with every delivery.
50%
fewer label creation errors
390k+
service points, Europe’s largest network
7 min.
saved on every orders
Prevent shipping issues from turning into lost trust
All shipping information in one place
Access all your shipping information in one place. See tracking statuses, order details, and exceptions without switching between platforms.
Earn 5-star reviews with exceptional service
Turn one-time shoppers turn into repeat buyers, and gather reviews with every delivery.
50%
fewer label creation errors
390k+
service points, Europe’s largest network
7 min.
saved on every orders
Prevent shipping issues from turning into lost trust
All shipping information in one place
Access all your shipping information in one place. See tracking statuses, order details, and exceptions without switching between platforms.
Earn 5-star reviews with exceptional service
Turn one-time shoppers turn into repeat buyers, and gather reviews with every delivery.
50%
fewer label creation errors
390k+
service points, Europe’s largest network
7 min.
saved on every orders
One simple flow for your couriers issues and claims
Report delivery issues with a single, simple workflow—no more dealing with different processes for each courier. Help your support team submit claims, track statuses, and resolve tickets faster.
Reduce and resolve WISMO-tickets faster
Notify customers throughout the shipping journey—fully automated via SMS, WhatsApp, and email. Share accurate delivery windows, send timely delay alerts, and use to live chat to resolve any issues.
Hassle-free returns for you and your customers
Let customers manage returns through your return portal without needing to contact you. Set which items can be returned, automate your return policy, and let the process run on autopilot.
One simple flow for your couriers issues and claims
Report delivery issues with a single, simple workflow—no more dealing with different processes for each courier. Help your support team submit claims, track statuses, and resolve tickets faster.
Reduce and resolve WISMO-tickets faster
Notify customers throughout the shipping journey—fully automated via SMS, WhatsApp, and email. Share accurate delivery windows, send timely delay alerts, and use to live chat to resolve any issues.
Hassle-free returns for you and your customers
Let customers manage returns through your return portal without needing to contact you. Set which items can be returned, automate your return policy, and let the process run on autopilot.
One simple flow for your couriers issues and claims
Report delivery issues with a single, simple workflow—no more dealing with different processes for each courier. Help your support team submit claims, track statuses, and resolve tickets faster.
Reduce and resolve WISMO-tickets faster
Notify customers throughout the shipping journey—fully automated via SMS, WhatsApp, and email. Share accurate delivery windows, send timely delay alerts, and use to live chat to resolve any issues.
Hassle-free returns for you and your customers
Let customers manage returns through your return portal without needing to contact you. Set which items can be returned, automate your return policy, and let the process run on autopilot.
AI in shipping
Get smart shipping suggestions, automate courier communications, and measure your shipping performance.
AI in shipping
Get smart shipping suggestions, automate courier communications, and measure your shipping performance.
AI in shipping
Get smart shipping suggestions, automate courier communications, and measure your shipping performance.
Other businesses solve their delivery issues with Sendcloud
"
“By communicating delivery issues proactively, we saw an immediate CSAT and Trustpilot increase.”
Alex Formicola
Customer Support Lead
-
Rosefield
"
“'Where is my order?' was the top customer question. Since using Sendcloud, it’s asked much less, reducing pressure on customer service and improving the customer experience.”
Suzanne Muileboom
Customer Service Manager
-
By Nouck
Other businesses solve their delivery issues with Sendcloud
"
“By communicating delivery issues proactively, we saw an immediate CSAT and Trustpilot increase.”
Alex Formicola
Customer Support Lead
-
Rosefield
"
“'Where is my order?' was the top customer question. Since using Sendcloud, it’s asked much less, reducing pressure on customer service and improving the customer experience.”
Suzanne Muileboom
Customer Service Manager
-
By Nouck
Other businesses solve their delivery issues with Sendcloud
"
“By communicating delivery issues proactively, we saw an immediate CSAT and Trustpilot increase.”
Alex Formicola
Customer Support Lead
-
Rosefield
"
“'Where is my order?' was the top customer question. Since using Sendcloud, it’s asked much less, reducing pressure on customer service and improving the customer experience.”
Suzanne Muileboom
Customer Service Manager
-
By Nouck
We believe shipping should revolve around your customers. We call it Connected Shipping.
Surviving with Conventional shipping
Surviving brands treat shipping as an afterthought
Use just a couple shipping methods for all orders
Pick a courier based on the shipping rate
Rely on couriers to deliver a great experience
Use a scattered tech stack without data sync
Forward shipping issues to the courier
Make returns difficult in the hopes to avoid them
Thriving with Connected Shipping
Winning brands put customers in the center of shipping
Use their customer’s preferred shipping method
Select their couriers based on performance
Use every touchpoint to connect with customers
One centralised view to spot moments of friction
Resolve delivery issues with the customer
Analyse return patterns to retain customers
We believe shipping should revolve around your customers. We call it Connected Shipping.
Surviving with Conventional shipping
Surviving brands treat shipping as an afterthought
Use just a couple shipping methods for all orders
Pick a courier based on the shipping rate
Rely on couriers to deliver a great experience
Use a scattered tech stack without data sync
Forward shipping issues to the courier
Make returns difficult in the hopes to avoid them
Thriving with Connected Shipping
Winning brands put customers in the center of shipping
Use their customer’s preferred shipping method
Select their couriers based on performance
Use every touchpoint to connect with customers
One centralised view to spot moments of friction
Resolve delivery issues with the customer
Analyse return patterns to retain customers
We believe shipping should revolve around your customers. We call it Connected Shipping.
Surviving with Conventional shipping
Surviving brands treat shipping as an afterthought
Use just a couple shipping methods for all orders
Pick a courier based on the shipping rate
Rely on couriers to deliver a great experience
Use a scattered tech stack without data sync
Forward shipping issues to the courier
Make returns difficult in the hopes to avoid them
Thriving with Connected Shipping
Winning brands put customers in the center of shipping
Use their customer’s preferred shipping method
Select their couriers based on performance
Use every touchpoint to connect with customers
One centralised view to spot moments of friction
Resolve delivery issues with the customer
Analyse return patterns to retain customers
Get fewer questions, solve issues faster
Set up in 5 minutes
14-day trial period
Unlimited time with the Free plan
Product
Solutions
Integrations
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
Integrations
Solutions
Resources
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01
Product
© 2026 Sendcloud. All Rights Reserved
Chamber of Commerce: 66572959
VAT number: NL856613897B01